What action should the nurse take when the mother of a 9-year-old Vietnamese child avoids eye contact?

The most appropriate action for the nurse to take in this situation is to continue asking the mother questions about her child. In many cultures, including Vietnamese culture, avoiding direct eye contact can be a sign of respect or deference, particularly when speaking with someone in a position of authority, such as a healthcare provider. Continuing to engage the mother with questions allows her to share important information regarding her child's health and behavior without making her feel uncomfortable or pressured to conform to a different cultural expectation regarding eye contact. This approach demonstrates cultural sensitivity and fosters an environment where the mother may feel more at ease to communicate about her child’s needs.

Engaging the mother in conversation can also provide a foundation of trust. By allowing her to respond in her own comfortable manner, the nurse promotes a more effective and respectful interaction. This can ultimately lead to better communication and understanding, which are vital in delivering quality healthcare.